How To Send and Receive Your Mail in Panama

In Panama, receiving mail can be tricky, because house numbers and street signs are not always available and on the countryside the delivery services are very limited. Even though the process is different to nations like the US or European countries, mail services here play a crucial role in people’s daily lives, offering various ways to send and receive mail. You’ve got choices, like the national postal service called Correos y Telégrafos de Panamá (COTEL), and well-known private courier companies such as UPS, FedEx, and DHL, each with its own perks. Whether you value reliability, speed, or eco-friendliness, these options cater to the needs of individuals, including expats, Panamanian residents, and businesses. Our detailed guide aims to dive into the ins and outs of Panama’s mail services, giving you essential information on how to send and receive mail. It covers everything from using COTEL and local couriers to checking out alternatives like virtual mailboxes and international courier services. By going through this resource, you’ll get a clear picture of your options, helping you make informed choices for your specific mailing needs in Panama.


Companies Offering Mail Services in Panama

Panama’s postal services have evolved to meet the changing needs of its people, playing a crucial role in the country’s growth. Now, let’s explore the various postal services available in Panama.

National Postal Service

  • Correos y Telégrafos de Panamá, or COTEL: Correos y Telégrafos de Panamá, also called COTEL, is the public postal service. Unlike some postal services, COTEL doesn’t bring mail to your doorstep. Instead, all mail, both sent and received, goes through post office boxes. COTEL is Panama’s primary postal service provider, with post offices and P.O. Boxes all over the country. They provide different options for sending mail and packages, including regular mail, and international shipping. Sending a letter weighing under 100 grams costs 35 cents and a 1Kg package costs only $1 for national deliveries.


Private Courier Companies

  • Universal Parcel Service or UPS: UPS is a well-known shipping company known for being dependable and easy to track. They take care of shipping within your country and even to other countries. In Panama City, there’s a UPS store that’s open from 8:00 AM to 5:00 PM. How much you pay for shipping with UPS depends on different things like where you’re sending it, how heavy and big your package is, the type of shipping you pick, and any surcharges. For example, if you want to send quickly a 1Kg package from Panama to the USA using UPS Express, it’ll cost you $162.80. Or you can go for UPS Worldwide Express Plus, which costs $194.8.
  • FedEx: FedEx specializes in shipping, aiding online shopping, and assisting businesses. They offer precise and punctual delivery services, along with international trade support like customs assistance and global sea and air freight services. You can find FedEx offices in Panama City and Colon. Typically, the Panama City branch operates from 8:30 AM to 5:30 PM, while the Colon branch opens at 9:00 AM and closes at 5:00 PM. If you want to send a 1Kg package from Panama to the USA using FedEx International Priority, it will cost you $99.10 and FedEx International Priority Express will cost you $103.10. Sending an envelope to the USA costs around $75.
  • DHL: DHL stands out as a leading global logistics company known for its expertise in speedy shipping, international freight transportation, and reliable on-time package deliveries. They’ve built a robust network to ensure safe and punctual deliveries to their intended destinations. DHL operates from various locations, including Obarrio, Avenida Balboa, Tumba Muerto, Porras, Clayton, Colon, and Costa del Este. Typically, their operating hours are from 8:00 AM to 5:00 PM. If you choose to send mail in a 1Kg package using DHL’s services, prices start at $93 depending on the package size.


General Process of Sending Mail in Panama

Sending mail in Panama has its unique procedures, different from many other countries. It’s important for both residents and expatriates to grasp these details to make sure their mail gets where it’s supposed to go smoothly. Now, let’s explore the basic steps for sending mail in Panama:

  1. Visit a courier service: The post office by Correos y Telégrafos in Panama usually operates from Monday to Saturday between 9:00 AM and 3:00 PM, but the various offices spread across the country generally have varying opening hours. Alternatively, you can choose local courier services such as Uno Express, Fletes Chavele, or the previously mentioned service providers for international delivery. The cost of shipping will depend on the weight of your package.
  1. Prepare your item: To send mail or parcels from Panama to Panama, you should visit the respective post office. It’s crucial to write the address accurately to make sure it gets to the right person. The name should match the recipient’s ID, and the address should be in Spanish. Your mailing address in Panama should be arranged like this:
  • Name (as shown on recipient’s passport or ID)
  • O. Box number, if you have one, or General Delivery
  • Zone number (only for Panama City)
  • Town and Province
  • Republic of Panama
  • Your phone number (if you want to include it, it’s optional)
  1. Get a Receipt and Tracking Number: When you send mail or a package, you’ll usually receive a receipt along with a tracking number. It’s usual for the sender to share a copy of this receipt with the recipient, which allows them to confirm that the package was sent. You can send a photo of the receipt or its number for the recipient to track its progress.
  1. Delivery Timeframe: Panama’s postal service is seen as moderately reliable and not particularly speedy. COTEL is the company that handles regular mail delivery in Panama. The time it takes for letters to arrive varies from 2 to 7 business days, depending on what area it is going to. If you need faster delivery, COTEL also has express services for urgent mail and packages. Keep in mind that delivery times can differ depending on what you’re sending and where it’s headed.


How to Receive your Mail in Panama

Receiving mail can be a challenging task in Panama as well. This section explores the details of the postal system, discussing delivery options and offering insights for a seamless experience when receiving or picking up mail.

  • Renting a PO Box
    To get your mail and packages, you can rent a PO box at your nearest post office. The annual fee for this service is $20, or $15 if you’re retired. When you’re expecting a package, you’ll need to check with your local post office to see if it’s arrived. Sometimes, they may call you if they have your phone number on file. Many expats in Panama prefer using the PO Box system because it provides a reliable way to send and receive mail, even though it may take a bit longer for mail to arrive. This is a convenient option for regular correspondence and non-urgent items.


  • Virtual Mailboxes
    A more convenient way to handle your mail in Panama is by using Virtual Mailboxes. It is easy to use and cost-effective. They work by taking a picture of your mail and making it available online for you to view. If you want to check the contents of your mail, virtual mailbox services can scan it for you. If you receive a check, they can deposit it on your behalf. For physical packages or letters, you need in hard copy, they can forward them to a designated address in Panama. To get started, you’ll need to sign up with services like Mailbox Express or Airbox Express, granting them permission to manage your mail. Additionally, remember to update your address with anyone who sends you mail if needed.


  • International Couriers
    To receive mail in Panama, you can use international courier services. These services offer door-to-door delivery and will contact you before delivering your mail or packages, ensuring they reach you safely. Expats moving to Panama find these services convenient and worry-free.Private courier services are often preferred over the national mail service because they are faster and more dependable. You can track your packages and get real-time updates on delivery status, giving you peace of mind.While private courier services may cost more than the national mail service providers, the benefits, like efficient and secure delivery, make it worth considering. Whether it’s urgent documents or important packages, private courier services provide a reliable solution for your needs.



Alternative Ways to Send and Receive Mail in Panama

In Panama, traditional postal services are being complemented by innovative alternatives. These modern approaches offer efficiency and flexibility, catering to the evolving needs of individuals and businesses in the current time.


  • Airbox Express: For those looking to receive mail in Panama, Airbox Express offers efficient and versatile services. They have a P.O. Box in Florida from which they forward all mail they receive in your name to one of their dozens of locations within Panama. Choose between the Premium Plan ($4.95 for the first pound, 2-3 days delivery) and the Economy Plan ($2.50 for the first pound, 4-6 days delivery). Customs taxes apply for packages with a CIF value over $100, with an exemption for those under this value. Additionally, merchandise over $2,000 CIF incurs a $100 state fee. Expedite shipping and customs with the package alert system at $1.99 per package. Freight charges are based on the greater of actual or volumetric weight, ensuring a fair cost for your shipments.
  • Aeropost: Aeropost works much like AirBox Express. They provide you with a U.S. address, and when you send items there, Aeropost forwards them to their offices in Panama. Before your package reaches Panama, Aeropost handles all the Panamanian taxes and other necessary services, so you don’t have to worry about it later.
  • Priority Express: Consider Priority Express if you’re looking to send bigger items. They send packages by air and sea from Miami straight to your doorstep in Panama. Shipping packages weighing between one and ten pounds from your Miami PO Box to a nearby Panama office will cost you $3.50. Priority Express is a top choice for online shoppers, allowing you to order from your preferred US stores without the need for a trip back home.
  • Mail Boxes Etc: Mail Boxes Etc offers a useful service: they can set up a forwarding address for you in Miami. They have many branches worldwide, making it easy to forward your mail from your new Miami address to any of their 23 offices in Panama. This is great for getting all your expected mail, and it can also come in handy for ordering products online that might not typically ship to Panama. Here’s how it works: your mail goes to your designated PO Box in Miami, and you can easily arrange for it to be sent to a Mail Boxes Etc. office in Panama. They have a monthly plan that costs $28 and covers unlimited letter mail. The first 2 kg of packages are free, and after that, they charge $11.00 per kilogram, calculated on a per-gram basis.
  • Miami Express: Miami Express, can handle various types of mail for you. You have two options with them. Either you can pay for each item individually whenever you need it, or you can choose to subscribe to a monthly membership. Please visit their site for more information and precise rates.




In the end, whether you are an expat or a resident, the intricate landscape of mail services in Panama demands a strategic understanding, given the unconventional absence of traditional post offices. The reliance on entities like Correos y Telégrafos de Panamá (COTEL) and international giants such as UPS, FedEx, and DHL highlight the need for a well-informed mail approach. Our guide not only clarifies the details of these services but also empowers you to tailor your choices based on efficiency, reliability, and personal preferences.

Whether you opt for the streamlined effectiveness of private couriers or place your trust in the national postal service, our comprehensive insights guide you through the array of options, from local to innovative solutions like virtual mailboxes. Panama becomes a navigable terrain with the right knowledge and choices. Armed with information about postal regulations and a discerning eye for services that align with your needs, you can confidently ensure a seamless and reliable mail experience in this captivating country. So, embark on your mail journey in Panama with confidence, knowing that our guide has equipped you with the tools to make informed decisions in this unique postal landscape.

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