FAQ

Find answers to the most frequently asked questions about Panacrypto.

General

How does everything work?
1. Send us an inquiry about the product you desire and kindly add your contact information so we contact you. 2. Our team immediately contacts the seller and arranges everything necessary for your purchase. 3. We will send you an invoice for the payment. 4. We will take care of the necessary paper work, so you can just lean back and wait. 5. You are the proud new owner of your purchase!
Is there any guarantee on my products?
We can only provide guarantee for the brand new products that are listed on our platform. For new products, we offer our clients the guarantee given by our supplier / manufacturer of the product. As we are only a listing platform, the guarantee of a new product is still within the responsibility of our supplier. We are not responsible for any delays in a guarantee procedure. Because different suppliers and manufacturers provide different warranty lengths on their new products, please kindly inform yourself by getting in touch with us about product specific warranty details before placing an order.
What is included in the listing prices and might they change?
All of the prices you can see on listed items act as a reference. We do our very best to keep the prices up to date at all times, but due to market prices constantly changing, the listing prices might also. Therefore, once you made an enquiry, we will provide you with the up-to-date price. Also, your final price depends on the location you want to ship to, as taxes, customs and alike vary from country to country. Our prices have been calculated for Panama incl. taxes and shipping.
Can I also pay just a part of the amount with crypto ?
Yes, we can also accept splitted payments with crypto and fiat.
Is the payment process safe for me?
We are working only with the most trusted financial institutions and payment providers to guarantee your financial security at all times.
Is there a KYC for my purchase?
Depending on the transaction amount and the risk assessment of our compliance department, we withhold to do a further due diligence on our customers to prevent money laundering.
How long does it take to provide my ordered product?
Most products are available for our customers within 5-7 business days. Some larger and special purchases that have to be imported from abroad may need a few days more due to shipping and custom regulations.
I want the advantages of a tax-free company in Panama, can you help with that?
Yes, we can help you. Due to our connections to international tax consultants and lawyers, we would be pleased to find a suitable solution for you.

Real Estate

I want to buy real estate or something else in another part of the world. Can you help?
Yes, we operate in most of the countries worldwide. Just send us an inquiry and we will provide you with a solution!
I want to buy real estate that is not listed or available in crypto yet. What can I do?
We have good relations in the real estate market and some major players in it. Feel free to tell us more details about your desired home or investment and we will arrange a deal for you.
Can I take a tour of the real estate I am interested in first?
Of course. Just contact us and we will schedule an appointment for you!
Can I buy real estate online without coming to Panama?
Yes, with the help of our trusted lawyers we can help you with all necessary formalities for purchasing your estate without a visit.
Can you help me with using my real estate as an investment?
Yes, we work hand in hand with local property managers that will help you achieve the maximal ROI. Contact us for more information!

Cars

I want to buy a car with crypto that is not listed. What can I do?
Due to our international partners, it is possible for us to bring most cars to Panama. Feel free to contact us anytime and we will do everything necessary to provide your car of choice.
Can I see / test drive my car first?
Cars that are already at a dealership of one of our partners can be examined and taken for a test drive as usual before the purchase is made. For the more exclusive cars however, it will be determined on a case-by-case basis, as most of them will be imported from Carlifornia, Miami or Dubai. If you already have a car of your liking in mind, feel free to contact us anytime and we will check for you, whether the vehicle can be taken on a test drive.
I want to buy a luxury car that has to be imported from another country, how much does it cost?
Most of our inventory of cars will be imported on request, as the aggregate demand for such exclusive vehicles is quite low in Panama. As the costs of importing a car differ depending on the country of origin and also over time, we do not incorporate the fees for customs, taxes et cetera. If you want to receive a precise quote, send us an inquiry with the exact car you want to purchase. You can just send us the link to one of the cars listed on Panacrypto, or tell us the brand, model and make.

Boats & Jetskis

How does the delivery of boats work at Panacrypto?
Upon request, your newly purchased boat can be transported or shipped directly to the port of your liking all over the world. Depending on the vessel you are buying, there might be an additional fee for that, which is determined by our marina partner who is responsible for listing the boat on Panacrypto.
I want to buy a Jetski in Panama. Where do I pick it up?
Most of our jetskis are ready for pickup in Panama City right after the sale. For a small additional charge, we will deliver the jetski to your home or any preferred port in Panama by road. This way, the newly purchased vessel has never touched the water before you received it.

Travel & Aviation

Do you offer car rentals with a designated driver/tour guide?
Yes, we have access to a wide range of cars which can be rented with a driver and/or tour guide. This is excellent for small teams travelling Panama where everyone wants to be able to focus on the beautiful nature and culture instead of having to keep the eyes on the most often rather bumpy roads. Contact us anytime if you want to know more about our different rates depending on the car type, travel distance and individual requirements.

Exchange Services

What is the minimum sum to use Panacrypto's crypto OTC exchange services?
We offer the OTC exchange service for transactions with a volume starting at 50,000USD. This is due to national regulatory hurdles which require a more complex structure of the banking and exchange network to facilitate crypto transactions.
Can I make transaction lower than the minimum required transaction volume?
We do not advertise our exchange services for amounts lower than 50,000USD, because the fees increase unproportionally with a decreasing transaction volume making advertising uncompetitive. However, if you are willing to pay high fees for a secure and private transaction, we can make you a personallized offer for your preferred sum upon request.
Does Panacrypto use one of the major crypto exchanges like Binance or Coinbase?
We do not use any of the popular exchanges like Binance or Coinbase for crypto-fiat transactions, but a dedicated international OTC (over-the-counter) exchange. This has two reasons: Firstly, we use an OTC exchange, as it there is always sufficient liquidity to facilitate transactions immediately. Secondly, the transactions via OTC do not affect the quotes/prices on other exchanges. Therefore if a large sum of a certain cryptocurrency is sold, the seller does not need to worry about the securities price dropping if his sell order outmatches the buy orders in the orderbook. Therefore the seller does not need to worry about affecting the market price of the security when selling a lot at once. Big institutions like banks or hedgefonds also often use OTC exchanges for the same reasons.
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